Frequently Asked Questions

This Agreement was last modified on 01 June 2019.

What Shipping Methods Are Available?

Sly Auto Solutions ships merchandise worldwide using Sly Auto Solutions, UPS, DHL, & USPS. Many of the products on Sly Auto Solutions will ship for free; if you do not see the FREE SHIPPING icon under the product description, simply add the merchandise to your cart and enter your address to see real time shipping costs.

There are a few important things to keep in mind:

Products may ship separately from different warehouses.
Available shipping methods vary depending on products and shipping destinations.
Merchandise that is in stock usually ships within 24-48 hours. Shipping time varies on items that are custom or made to order as they may have to be manufactured, painted, embroidered, or assembled.
“Free Shipping" applies only to orders shipped within the continental United States ,Canada and Worldwide.
 It is our responsibility to pay all applicable duties, taxes, & brokerage fees.

Price Match

We’re so committed to providing you the best customer experience; you will never pay more with Sly Auto Solutions!

So, you love Sly Auto Solutions, but you found a product on another site for less. Don’t panic. We’ll match prices listed from any competitor’s website or other reputable source. There’s no rush either; if you find your product listed for less within one year of purchase, we’ll refund the difference.

There are a few important things to keep in mind:

      • Price match cannot be combined with other promotional offers
      • Price match doesn’t include applicable sales taxes

Warranty Request

Insurance for you, assurance from us.

We will handle all manufacturer warranty claims on your behalf. Specific warranty information can be found in the “details" section of each product page. Pictures of the flaw or defect may be necessary to complete your claim. Shipping warrantied products back is simple with a prepaid Sly Auto Solutions shipping label.

Warranty claims in 3 Easy Steps:

  1. File a Claim
  2. Ship it back Sly Auto Solutions will provide all manufacturer-specific return instructions within 3 days of validating the warranty claim).
  3. Get your replacement (A replacement will be processed as soon as your defective item is on its way back to us).
 

Technical & Fitment Issue

Thank you for choosing Sly Auto Solutions. We want to make the installation of your new product as easy as possible. If you are having trouble installing your item, or the product does not seem to be fitting your vehicle, please let us know. Our Technical Customer Care specialists will gladly assist you in installing your product.

More Questions

Signature Waiver

Please note a request to remove signature from your package may delay your delivery and requires additional documentation. Once your request is submitted you automatically agree to absorb full liability in the event the package is lost in transit or delivered damaged.

What Can I Exchange?

If you are not completely satisfied with your purchase, we will be happy to exchange products in new/unused or fairly used condition within 90 days of delivery.

Items must be in new or fairly used condition and in the original packaging (please do not assemble, install, or modify the product in any way). In the event of fitment, flaw or defect pictures may be necessary to complete your request.

What payment methods do you accept ?

We accept payments by Bitcoin ,Western Union , MoneyGram,Interac Email Transfer, Bank Transfer ,PayPal ,Credit/Debit Card through VANILLA. We offer upto 30% Discount based on the payment methods selected. You shall be communicated on that 

Can I pay over time or finance?

With Affirm or our financing department you can get your order right away and split your purchase into multiple payments to pay back over time. Choose the payment schedule that works best for you – 3, 6, 12, 18 or 24 month financing with rates from 0-30% APR. Certain conditions may apply and security deposit is required.

Is your website secure ?

Sly Auto Solutions’s internet transactions are conducted via secure server connections. This includes the transfer and receipt of your personal information. Our physical location is protected against loss, theft or misuse of information via appropriate security measures as well. In addition, when a secure transmission needs to be made and sensitive information is being transmitted, Sly Auto Solutions uses SSL Encryption to ensure your transaction information is secure.

Order Cancellation

We all change our minds from time to time… We want you to be 100% satisfied with your purchase.
Whether you want a refund, store credit, or an alternative product we will process your cancellation request immediately and without any hidden fees.